Swisslog - Electrical and Mechanical Maintenance - Sept 2021 start

Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centres. We offer integrated systems and services from a single source ? from consulting to design, implementation and lifetime customer service. Behind the company?s success are 2,300 employees? worldwide, supporting customers in more than 50 countries.
The WDS services portfolio ranges from building complex warehouses and distribution centres, to software and consulting services in the field of supply chain management. WDS designs, develops and delivers efficient intralogistics automation solutions that enable forward thinking customers to provide the right products, to the right place, at the right time.

Swisslog, UK is looking to introduce its fourth Engineering Apprenticeship program based at Asda, IDC. The apprenticeship will provide the successful applicant with the opportunity to gain a Performing Engineering Operations Level 2 NVQ in year 1 alongside your BTEC level 3, before completing an NVQ level 3 in Engineering.
This is a fantastic opportunity for someone you may know and means that they can earn while they learn, gain relevant employment experience to ensure a successful career long term in Automation engineering.
There will be requirement to attend college alongside ?on the job training? based on site. This pathway can lead the apprentice through to Degree Level in Engineering with the opportunity to secure a permanent job at the end. Swisslog can assist the candidate to secure the job and career that is right for them.

The role will involve:
- Completing scheduled preventative maintenance tasks on plant machinery
- Responding to machine breakdowns in a timely fashion
- Completing relevant reports and paperwork


Technical/Commercial Knowledge

To learn how to keep the customer?s automated warehouse running efficiently and provide an efficient and cost-effective service within Swisslog contractual obligations.
To develop the knowledge and skills required to take preventative and corrective action for the maintenance of the automation.
To learn how to monitor and correct the systems performance daily.
To know and understand the company?s product range both past and present.
To know and practice the company?s procedures related to the role through the ISO handbook.
Coordinate and collaborate with other Swisslog departments both in the UK and abroad if problems arise.

Flexibility

Willingness to learn non Swisslog equipment and take on additional support duties when required which may be outside of your normal working day.
Adapt to the customers company culture and working environment as well as adhering to Swisslog standards.
Results orientation
Complete and submit work sheets, bi-weekly report sheets and all other relevant returns on time and in a correct form.
Learn how to maintain site stocks, company tools, manuals and all other company property in good and clean order.

Customer focus

Be confident towards the customer when representing Swisslog
Deal promptly with customers? enquiries, complaints or problems and refer immediately to higher authority if problems arise that cannot be dealt with
Promote and sell Swisslog customer support services and escalate enquiries to the appropriate Manager.
Act as the interface between end customer and various Swisslog departments.


Analytical thinking & decision making

To learn how to evaluate and resolve electrical and mechanical issues using the skills and knowledge that you have learned during your training, to understand the skills that you have and be able to use them with confidence and self-belief in order to be able to resolve complex and challenging issues in a pressurised situation.

Teamwork & integrity

Be able to effectively work as part of a team in a field environment.
Ensure that the company?s and customers safety regulations are followed at all times as well as report any anomalies immediately.
Good customer service skills including being able to communicate at all levels.
Effective communication with SW department, Help Desk, Spare Parts and Head of Departments and team members.
Be in regular contact with line management with updates on progression and project development.