CRE - Level 3 - Quality & Design Engineering Apprentice (technical support)

Who is Carter Retail Equipment?

Founded in 1945, Carter Thermal Industries has grown to become one of the most substantial and respected privately owned engineering groups within the UK. The group’s manufacturing operations combine engineering expertise with innovation to remain at the leading edge of technology.

Carter Retail Equipment are part of the wider group (Carter Thermal Industries) and specialise in refrigerated display cabinets.

We work internationally across the world selling our refrigeration display cases, with customers including but not exclusive to Tesco, M&S, CO-OP, Sainsbury’s, Target, HEB.

Carter Retail Equipment are committed to employing local people.


What will the role be doing?

Once on site you will be assigned a buddy and a mentor who work with you to ensure you are deemed trained and competent for the following tasks:

Year 1

• Completion of audits and PDI inspection on overseas refrigeration cases (Pre Despatch Inspection)
• Ensure that purchased products meet specified standards before they progress to the next stage and/or are sent out to Customer
• Raise, review and facilitate the closure of Non conformance reports (NCR’s)
• Escalate issues, which cannot be resolved locally, to next in line
• Liaise with departments on suspected quality-related issues and facilitate their closure.
• Participate in the internal audit schedule
• Assist with DDQ (Design, development and Quality) related Projects

Year 2

• Maintain a consistent pre-dispatch inspection (PDI) process to ensure product quality before shipment.
• Carry out electrical safety testing on cases defined a full audit
• Participate in containment, root cause and corrective action investigations on customer internal and supplier non-conformance, compile trend assessment and risk identification and take appropriate remedial action.
• Work with the relevant process owners to ensure all systems and procedures are fully aligned to the IMS (Integrated Management System).
• Ensure duties are carried out in accordance with defined Company and regulatory quality standards.
• Conduct regular audits of processes and standards at the Birmingham warehouse, and various assembly locations to ensure compliance with company standards and regulatory requirements.

Year 3 & 4

• To undertake planned audits of customer sites for warranty claims
• Carry out site audits of new installations
• Troubleshoot & carry out fault finding (including electrical) as required and report outcomes to relevant parties
• Complete all necessary paperwork, customer in store & administration and return to relevant parties as required, in real time (same day if required).
• Handle warranty issues efficiently and implement corrective actions to prevent recurrence.
• Administer remedial jobs on the internal Saqe system and manage non-conformance processes effectively.
• Provide clear instruction to the remedial team in corrective work requirements and associated timeframes.
• Work closely with the design team to future-proof designs and ensure learnings are applied across the product range including engineering drawing amendments.
• Ability to challenge individuals at all levels to ensure compliance to business processes and standard.
• Carrying out dynamic risk assessments
• Audit the quality of installations, whether performed in-house or by subcontractors, to ensure adherence to standards.
• Take a proactive approach to customer liaison and ensure that concerns are dealt with or relayed to management as appropriate.
• Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.

What's in it for you?

As well as a generous salary, calculated based on age, of between £18,200 and £23,400 you can expect the following benefits:

• Health shield scheme
• 25days holiday per year plus bank holidays
• Company sick pay scheme after 12 months employment
• Shop and retail discounts
• Workwear and full PPE provided